General Terms and Conditions
General Terms and Conditions / Booking Conditions of Burgflotte | Version: 28 July 2026
The Burgflotte Harbour and Guest Rules and the Marina Rheinlicht harbour rules apply additionally where they have been validly incorporated or apply as on-site safety rules.
1 - Provider, scope and contractual documents
1.1 The provider and contracting party for direct bookings is:
Provider | Dr. Tobias Brinkmann, Burgflotte ("Burgflotte) |
Address | Gutleutstraße 293, 60327 Frankfurt am Main, Germany |
Contact | [email protected] | +49 171 347 5512 |
Accommodation | Marina Rheinlicht, Rheinuferstraße 3, 65391 Lorch am Rhein, Germany |
1.2 These General Terms and Conditions and Booking Conditions (the "Booking Conditions") apply to the short-term letting of Burgflotte's stationary Floating Homes for accommodation purposes.
1.3 This version applies to contracts concluded on or after 28 July 2026. Contracts concluded earlier remain governed by the version validly incorporated when the contract was concluded.
1.4 These Booking Conditions apply directly to direct bookings made through burgflotte.de, by email, by telephone or through a booking link supplied by Burgflotte. For bookings made through Airbnb, Booking.com or another third-party platform, the booking, payment and cancellation terms validly agreed on that platform take precedence to the extent that they concern the same subject matter; these Booking Conditions apply additionally in all other respects.
1.5 The contract comprises the booking confirmation, the property description displayed during the booking process, these Booking Conditions and the Harbour and Guest Rules made available before conclusion of the contract. The safety and conduct rules of Marina Rheinlicht that are accessible to guests apply additionally. Individual agreements and the specific booking confirmation take precedence over general provisions.
1.6 Later amendments to these Booking Conditions or the Harbour and Guest Rules apply only to future bookings unless expressly agreed. Necessary and reasonable safety instructions or temporary use restrictions may be imposed with immediate effect during the stay.
1.7 Where contractual documents are provided in more than one language, the German version prevails in the event of discrepancies unless mandatory law provides otherwise.
2 - Subject matter and characteristics of the Floating Homes
2.1 Burgflotte currently offers two stationary Floating Homes of the La Mare Modern L type at Marina Rheinlicht.
2.2 Modern 1 has one sleeping cabin with a double bed, one sleeping cabin with a bunk bed and a sofa bed in the living area.
2.3 Modern 2 has two sleeping cabins, each with a double bed, and a sofa bed in the living area.
2.4 Each Floating Home accommodates a maximum of six persons unless a lower maximum occupancy is stated during the booking process. Children count toward the maximum occupancy.
2.5 The agreed facilities, booking period, occupancy, price and additional services are determined by the property description, booking process and booking confirmation. Images are illustrative; minor equivalent changes are permitted where they do not impair use in accordance with the contract.
2.6 The Floating Homes are permanently moored, stationary accommodation units. In particular, no boat charter, navigation, passenger transport, skipper service, package travel or guided tour is provided. Guests must not detach, move, steer, tow or otherwise handle the Floating Homes for navigation.
2.7 The accommodation is provided exclusively for temporary stays. Use as a principal or secondary residence, registration address, business address, permanent living space or for any other non-contractual purpose is excluded.
2.8 Access is via jetties, ramps and transitions directly by the water. The marina and Floating Homes are not barrier-free and may be unsuitable for persons with reduced mobility. Guests should assess suitability from the property description before booking and clarify any open questions with Burgflotte.
3 - Booking and conclusion of contract
3.1 The presentation of the Floating Homes on the website or booking platforms generally does not constitute a binding contractual offer, but an invitation to submit a booking or booking request.
3.2 By completing the online booking process, the guest submits a binding offer to conclude an accommodation contract. The contract is concluded when the booking confirmation issued by Burgflotte is received. If the process is expressly structured as a booking request, the contract is concluded only when the request is expressly accepted.
3.3 The contracting party is the person making the booking. That person must be of legal age and have legal capacity and remains the contact person for payments, declarations and performance of the stay.
3.4 The guest must provide all information requested during the booking process completely and accurately, including name, contact details, invoice details, travel period and number of guests. Changes must be notified to Burgflotte without delay.
3.5 The booking guest must inform all fellow guests and approved visitors of these Booking Conditions and the Harbour and Guest Rules in good time and take reasonable steps to ensure compliance.
3.6 Transfer of the booking, subletting or any other grant of use to unregistered third parties requires Burgflotte's prior consent in text form.
4 - Prices, final cleaning, surcharges and tourism contribution
4.1 The total price displayed before completion of the booking and stated in the booking confirmation is binding. Seasonal prices, minimum stays, occupancy surcharges and special offers may vary according to the period and booking.
4.2 Prices displayed to consumers are gross prices including any statutory VAT owed. Public-law charges, in particular the tourism contribution, are shown separately unless already included in the total price.
4.3 The final cleaning fee displayed during the booking process is mandatory and covers normal cleaning following a stay in accordance with the contract. It does not cover extraordinary soiling, waste left behind, damage or the consequences of use contrary to the contract.
4.4 A surcharge for additional guests, optional services or other fees is payable only if displayed during the booking process, in the property description or in an individual agreement.
4.5 Lorch am Rhein currently levies a tourism contribution of EUR 2.00 per person liable to the contribution per night. The municipal rules applicable during the stay govern. Statutory exemptions and reductions remain unaffected; required evidence must be supplied in good time. Changes to the municipal charge also apply where they take effect after booking but before the stay.
4.6 Services not expressly agreed are not included in the price. These include meals, drinks, transfers, excursions, leisure activities and services supplied by external providers.
5 - Payment and payment processing
5.1 Available payment methods are displayed during the booking process. Payments may be made in particular through the connected payment service provider, by credit card or, where offered, by bank transfer.
Due date | Share | Rule |
On booking confirmation | 30% | Deposit toward the total price |
14 days before arrival | 70% | Balance; immediately due for later bookings |
5.2 For direct bookings, 30% of the total price is due upon receipt of the booking confirmation. The remaining 70% balance is due no later than 14 calendar days before the agreed check-in.
5.3 Where the contract is concluded less than 14 calendar days before check-in, the total price is due in full immediately upon receipt of the booking confirmation.
5.4 Where the selected payment service provides for automatic charging on the due dates, the guest authorises technical payment processing to the agreed extent and must ensure that a valid payment method with sufficient funds is available.
5.5 For bank transfers, payment is deemed made only when credited to the account designated by Burgflotte. The guest bears their own bank and exchange-rate charges.
5.6 If a due payment is not made, Burgflotte may, after a reminder and expiry of a reasonable grace period, withdraw from the contract and release the dates for another booking, unless a grace period is exceptionally unnecessary under applicable law. Statutory default claims remain unaffected.
5.7 Invoices, payment confirmations and other contractual documents may be provided electronically, in particular by email or through Lodgify, to the extent permitted by law.
6 - Security deposit
6.1 In addition to the booking price, a security deposit of EUR 400.00 must be provided. It secures claims in particular for damage, loss of keys or access devices, extraordinary soiling, late departure, use contrary to the contract and breaches of safety or marina rules.
6.2 The security deposit is generally not collected as a payment but reserved by credit-card pre-authorisation one calendar day before arrival. The guest must provide a valid card with sufficient available funds and enable the pre-authorisation.
6.3 If there are no specific indications of a claim after check-out, release of the pre-authorisation will be initiated no later than the fifth calendar day after departure. Actual release may take longer depending on the card issuer or payment provider; Burgflotte has no control over that processing time.
6.4 If there are specific claims or further review is required, Burgflotte may secure or charge the amount reasonably expected to be required and release the remainder. The guest will receive a comprehensible notice or statement.
6.5 The security deposit does not limit the guest's liability. If a justified claim exceeds the security deposit, the guest remains liable for the difference to the extent provided by law.
6.6 If pre-authorisation cannot be completed or the guest refuses to provide the security deposit, Burgflotte may deny access until it is properly provided and may withdraw from the contract after an unsuccessful reasonable deadline.
7 - Cancellation by the guest
7.1 The guest may cancel before the agreed check-in in text form, in particular by email or through the booking channel used. Receipt by Burgflotte or the platform is decisive.
7.2 For direct bookings, the refund of amounts that had fallen due under the payment schedule by the time the cancellation was received is determined by the following scale:
Cancellation received | Refund | Retained share |
At least 30 calendar days before arrival | 100% | 0% |
8 to 29 calendar days before arrival | 50% | 50% |
Exactly 7 calendar days before arrival | 10% | 90% |
Less than 7 days, no-show or from check-in | 0% | 100% |
7.3 The arrival date is day 0. Deadlines are calculated in calendar days and according to local time at the accommodation.
7.4 If the guest has paid more than was due under the payment schedule at the time of cancellation, the excess not yet due will be refunded in full. Amounts already due but not yet paid remain payable to the extent of the non-refundable share under Clause 7.2.
7.5 The security deposit, public-law charges not incurred and the final cleaning fee where the stay is cancelled in full and no final cleaning is performed are not retained or charged irrespective of the scale above.
7.6 The non-refundable share is a liquidated cancellation charge. The guest expressly remains entitled to prove that Burgflotte suffered no loss or a substantially lower loss. Saved expenses and income from re-letting will be credited and any overpayment refunded.
7.7 In the event of a no-show or early departure, there is generally no entitlement to a refund for unused nights. Clause 7.6 and mandatory statutory rights, in particular where Burgflotte is responsible for a defect, remain unaffected.
7.8 For bookings through third-party platforms, the cancellation and refund conditions agreed on the platform take precedence. Platforms or payment providers may impose additional processing times.
7.9 Where a refund is due, it will be initiated without undue delay, generally using the original payment method.
8 - No statutory right of withdrawal
8.1 Contracts for accommodation services for purposes other than residential purposes, where the service is to be provided on a specific date or during a specific period, generally carry no statutory right of withdrawal under Section 312g(2) no. 9 of the German Civil Code (BGB).
8.2 The contractual cancellation rights under Clause 7 remain unaffected.
9 - Check-in, check-out and access
9.1 The binding arrival and departure times are stated in the booking confirmation. For regular weekend bookings, check-in is generally from 4:00 pm and check-out by 12:00 am.
9.2 Different times require Burgflotte's prior confirmation; otherwise, the guest may use the accommodation only during the confirmed times.
9.3 In the event of late check-out, Burgflotte may charge the actual reasonable additional costs caused, in particular additional cleaning, staffing or loss-of-use costs. The guest may prove that no or substantially lower additional costs were incurred.
9.4 Access may be made conditional on timely payment of the total price, provision of the security deposit and complete transmission of required guest and registration data.
9.5 Keys, codes, transponders and other access devices must not be passed on, copied or published and must be returned or deleted on departure in accordance with the instructions provided.
10 - Occupancy, visitors and permitted use
10.1 The confirmed maximum occupancy must not be exceeded at any time. Unregistered persons may not stay overnight.
10.2 Visitors require Burgflotte's prior consent, which may be refused or made subject to conditions for safety, occupancy, insurance or marina operations.
10.3 Parties, loud celebrations, bachelor or bachelorette parties, events and comparable gatherings require Burgflotte's prior express consent in text form.
10.4 Commercial photography or filming, productions, live streams, commercial catering, sales, advertising or any other commercial use require the prior consent of Burgflotte and, where applicable, the marina operator.
10.5 Use must remain consistent with the agreed private accommodation purpose and must not disturb other guests or berth holders or adversely affect the marina, environment or safety.
11 - Harbour and Guest Rules, safety and special prohibitions
11.1 The guest must comply with Burgflotte Harbour and Guest Rules, the applicable Marina Rheinlicht rules and instructions issued by Burgflotte, the marina, emergency services and competent authorities.
11.2 Mooring lines, fenders, power and water connections, fuses, pumps, technical systems, rescue equipment and safety devices must not be altered, detached, disabled or misused.
11.3 Swimming, bathing and jumping into the water are prohibited in the marina basin, from the jetties and from the Floating Homes. Children and non-swimmers must be supervised continuously and within immediate reach near the water.
11.4 Quiet hours from 10:00 pm to 8:00 am must be observed. Unnecessary noise must also be avoided outside those hours.
11.5 Smoking and vaping are prohibited inside the Floating Homes. Smoking in assigned outdoor areas is permitted only where it is not prohibited on site and creates no fire hazard, pollution or nuisance. Smoking on common jetties is prohibited.
11.6 Pets are not permitted. Mandatory statutory rights relating to recognised assistance dogs remain unaffected; advance notice is requested where possible so that access and safety can be coordinated.
11.7 Only a gas barbecue supplied and approved by Burgflotte for the particular stay may be used at the designated location in accordance with the safety instructions. Guests may not use their own barbecues, charcoal, open flames, candles, fireworks or pyrotechnics.
11.8 Charging e-bike, e-scooter or other large batteries and operating unusually high-powered electrical appliances require Burgflotte's prior consent.
11.9 Particular care is required during storms, thunderstorms, high water, slippery conditions, darkness, official warnings or closures. Closed or unauthorised areas must not be entered.
12 - Order, cleanliness and final cleaning
12.1 The Floating Homes, furniture, appliances, terraces, jetties and other equipment must be treated carefully. Inventory must not be removed, rearranged or misused without consent where this may cause damage or a safety risk.
12.2 On departure, personal belongings must be removed, dishes and kitchen utensils left in a reasonably clean condition, food disposed of or taken away and waste removed in accordance with the on-site instructions.
12.3 The agreed final cleaning does not relieve the guest from orderly and considerate use. Burgflotte may charge the actual reasonable additional costs, supported by evidence, for extraordinary soiling, improperly disposed waste or cleaning effort beyond the normal level.
12.4 Loose items, cushions and outdoor furniture must be secured during wind or rain and whenever the accommodation is left unattended so that they cannot fall into the water or cause damage.
13 - Defects, disruptions and guest cooperation
13.1 Defects, malfunctions, damage, safety risks or accidents must be reported to Burgflotte without delay. In an acute emergency, the competent emergency services must be contacted first.
13.2 The guest must give Burgflotte a reasonable opportunity to inspect and remedy the issue. Where necessary, access must be permitted after prior notice; immediate access is allowed in an emergency.
13.3 If the guest culpably fails to provide timely notice, claims for reduction, damages or reimbursement of expenses may be excluded or limited to the extent that Burgflotte could not remedy the issue because of the delay.
13.4 Unauthorised repairs, technical interventions or engagement of third parties at Burgflotte's expense are permitted only where statutory conditions are met or Burgflotte has given prior consent.
13.5 Typical and reasonable circumstances of accommodation directly on the water, including slight water movement, wind and vessel noise, humidity, insects, ordinary marina activity or weather-related changes, do not in themselves constitute a defect where the agreed condition and safety are maintained.
14 - Damage and guest liability
14.1 The guest is liable under applicable law for damage culpably caused to the accommodation, inventory, jetties, marina facilities or safety equipment.
14.2 The booking guest is liable for the conduct of fellow guests, visitors or other persons granted access, to the extent attributable under applicable law.
14.3 Damage and loss must be reported without delay. Concealing damage or attempting unauthorised repairs is prohibited.
14.4 If keys, transponders or other access devices are lost, the guest bears the necessary and reasonable replacement and security costs to the extent responsible for the loss.
14.5 The guest may set off claims that are undisputed, finally adjudicated, ready for decision or arise from the same contractual relationship. Statutory rights of retention remain unaffected.
15 - Withdrawal and termination by Burgflotte
15.1 Burgflotte may cancel the contract before arrival or terminate the stay for good cause, including where:
a) due payments are not made despite a reminder and reasonable grace period;
b) the security deposit is not properly provided;
c) material booking information is false or incomplete;
d) maximum occupancy is exceeded or the accommodation is unlawfully made available to third parties;
e) material safety, marina or house rules are breached;
f) guests or visitors cause significant disturbance, danger, damage or water pollution; or
g) the stay becomes impossible or unreasonable due to an official order, marina closure, high water, storm, serious technical defects or comparable safety risks.
15.2 A prior warning may be unnecessary in the event of serious safety breaches, including swimming in the marina basin, detaching mooring lines, manipulating technical or rescue equipment, unauthorised parties, intentional property damage or substantial danger to others.
15.3 If performance becomes impossible or unsafe due to a circumstance for which Burgflotte is not responsible, payments for services not provided will be refunded. Further claims are governed by applicable law; mandatory guest rights remain unaffected.
15.4 Alternative dates or accommodation will be agreed only by mutual consent. Neither party has a unilateral entitlement to an alternative.
15.5 If the stay is ended for a reason attributable to the guest, Burgflotte remains entitled, to the extent permitted by law, to the agreed remuneration or cancellation compensation. Saved expenses and income from re-letting will be credited.
16 - Liability of Burgflotte
16.1 Burgflotte has unlimited liability for intent and gross negligence, culpable injury to life, body or health and in cases of mandatory statutory liability.
16.2 In the event of a slightly negligent breach of an essential contractual obligation, liability is limited to the loss typical for the contract and foreseeable when the contract was concluded. Essential obligations are those whose performance is necessary for proper performance of the contract and on whose observance the guest may regularly rely.
16.3 In all other respects, liability for property and financial loss caused by slight negligence is excluded to the extent permitted by law.
16.4 Liability for items brought in, cash, jewellery and other valuables is governed by applicable law. Guests must take reasonable steps to secure valuables; mandatory statutory innkeeper liability remains unaffected.
16.5 Burgflotte is liable for services or failures of legally independent third parties, including booking platforms, payment providers, telecommunications providers or public utilities, only where they act as Burgflotte's vicarious agents or Burgflotte is independently at fault.
16.6 Provision or allocation of a parking space does not create a custody agreement. Statutory liability for culpably caused damage remains unaffected.
16.7 The above limitations apply correspondingly in favour of Burgflotte's legal representatives and vicarious agents. Claims under the German Product Liability Act and other mandatory liability provisions remain unaffected.
17 - Tourism contribution, registration law and data protection
17.1 The guest must provide complete and accurate information required for municipal contributions, invoicing and statutory evidence. Exemptions or reductions must be notified and evidenced in good time.
17.2 Where special registration forms or identity checks are required under the German Federal Registration Act, in particular for accommodated foreign guests, the guest must provide the legally required information and present a valid identity document.
17.3 Personal data is processed in accordance with the Burgflotte Privacy Policy. The current Privacy Policy is available at www.burgflotte.de/de/datenschutzerklarung.
18 - Consumer dispute resolution
18.1 Burgflotte is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
18.2 Statutory information duties arising after a specific consumer dispute has arisen remain unaffected.
19 - Applicable law and jurisdiction
19.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. In relation to consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection of mandatory provisions of the state in which the consumer has habitual residence.
19.2 Statutory places of jurisdiction apply to consumers.
19.3 If the guest is a merchant, a legal entity under public law or a special fund under public law, Frankfurt am Main is the exclusive place of jurisdiction to the extent permitted by law.
20 - Final provisions
20.1 Individual agreements take precedence. Amendments and supplements should be made in text form for evidential purposes; statutory form requirements and the priority of individual agreements remain unaffected.
20.2 If any provision of these Booking Conditions is or becomes wholly or partly invalid, the remaining provisions remain effective. The statutory rule replaces the invalid provision.
20.3 The version validly incorporated when the contract was concluded governs. The English translation is provided for information; in the event of discrepancies, the German version prevails unless mandatory law provides otherwise.